Returns, Claims & Liability

This policy applies primarily to business-to-business transactions concluded with Jablotron Sales through the MiniB2B Shop.

1. Inspection on receipt

The customer should inspect delivered goods and packaging upon receipt.

Visible transport damage, missing packages or obvious delivery discrepancies should be reported without unnecessary delay. Where transport damage is visible, we recommend recording it with the carrier at the time of delivery and taking photographs of the packaging and goods.

2. Claims

If goods are damaged, defective, incomplete or do not correspond to the accepted offer, please contact Jablotron Sales without unnecessary delay after the issue is discovered.

A claim should, where available, include the offer, order or invoice reference, product reference, quantity, serial number and a clear description of the issue. Photographs, video or other documentation may be requested where reasonably necessary to assess the claim.

3. Handling of valid claims

Depending on the nature of the issue, applicable manufacturer conditions, the accepted offer and mandatory law, an agreed remedy may include repair, replacement, completion of the delivery, credit or refund.

Goods should not be returned before return instructions or authorisation have been provided by Jablotron Sales, unless immediate return is required by mandatory law.

4. B2B returns of correctly supplied goods

For business purchases, correctly supplied goods are not automatically returnable merely because the customer no longer requires them.

Any return of correctly supplied goods requires prior written approval from Jablotron Sales unless mandatory law or an individual written agreement provides otherwise.

Where a voluntary B2B return is accepted, the return conditions, transport responsibility and any applicable handling or restocking conditions will be communicated before the return is authorised.

5. Special-order and specifically procured goods

Products procured specifically for a customer, special-order products, configured products or goods that cannot reasonably be returned to normal sale may be excluded from voluntary B2B returns, unless the goods are defective, incorrectly supplied or mandatory law provides otherwise.

6. Return packaging and transport

Returned goods must be packaged appropriately for transport and in accordance with the return instructions provided. Where the customer arranges the return transport, the customer is responsible for adequate packaging and for the shipment until it reaches the agreed return destination, except where applicable law or our written instructions provide otherwise.

7. Technical use and installation

Products must be installed, configured and used in accordance with current manufacturer documentation and applicable professional requirements. A claim may require information about installation, environment, configuration or use where this is relevant to determining the cause of the issue.

8. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

For B2B transactions, responsibility for a particular claim is determined according to the accepted offer, applicable manufacturer conditions, applicable law and the circumstances of the case.

9. Consumer transactions

The MiniB2B Shop is primarily intended for business customers. If Jablotron Sales exceptionally concludes a transaction with a natural person acting as a consumer, mandatory consumer rights that cannot lawfully be excluded or limited remain unaffected by this B2B-oriented policy.

10. Contact

Claims and return requests can be sent to office@jablotron-sales.eu. Please include enough information for us to identify the transaction and product concerned.